Looking for an instant answer to a question?
Take a look at our frequently asked questions. Don’t worry, if you don’t find what you are looking for, feel free to send us a message!
Q: What types of companies do you work with?
A: We work with many industries including bars, breweries, restaurants, coffee shops, brick and mortars, service based companies, cannabis companies, and solopreneurs. Send us a message to see if we’re the right fit for you!
Q: I’m just starting out and have a low budget, what is the cheapest package you offer?
A: It’s important to understand that marketing your business is an ongoing cost that you should definitely budget for. Whether it is to hire a team to run promotions for you (like us!) or if you want to tackle it on your own. Investing in advertising yourself is crucial to how you get clients & customers! They won’t know to go to you if they don’t know who you are. With that being said, we do have packages geared towards brand new businesses in Branding, Marketing Campaigns, Web Design, and A La Carte Services.
Q: What are your hours?
A: We operate on Mountain Standard Time. Monday through Friday 10am-6pm. Any emails sent after 6pm on Friday will be responded to on the following business day.
Q: How long should I work with a marketing campaign?
A: All of our marketing campaign packages require a minimum 3 month commitment. It takes time to get everything where it needs to be, gather data, run testing, implement changes, and so forth. Running a single ad or simply starting a Facebook page won’t have the same impact as a full campaign. We also include a transparent training process during the entire duration to help you manage on your own.
Q: What is your turnaround time?
A: It varies from project to project. Branding can take anywhere from 3 to 6 weeks. Printed items take about 2 weeks from start to finish, including the design phase. Web Design take anywhere from 3 – 12 weeks. Detailed projects or large quantities will alter our turnaround time.
Q: How does the payment process work?
A: Each project starts with a minimum of a 50% deposit. Upon completion or delivery of items, the remaining balance will be collected. Payment for items less than $300 will require full payment up front. Payment plans are available upon discussion.
Q: What is a brand, and why is it important to my company’s success?
A: A brand is the perceived identity of and emotional connection with your venture. Your branding must be consistent to be effective. You want a unified look and feel in everything you do to eliminate prospects getting mixed or conflicting information.
Q: What is the difference between a logo and branding?
A: Your logo is just one piece of the puzzle that is your brand. Your logo plays a significant role in your brand marketing because it’s the face of your company. But your branding ties together all the elements of your marketing and advertising.
Q: What is included in your branding packages?
A: Take a look at our branding page for more of that info.
Q: Where is the stuff printed?
A: We work with print shops both locally and nationally to achieve the best end product for our clients. Our job is to design your product and prep the files based on the specifics of each print shop’s requirements and deliver the items to you!
Q: Can you do weird printing styles like letterpress?
A: Yes! We have a great letterpress printer that we work with closely to achieve an amazing quality. We are also capable of designing and printing using foil stamping and UV spot coating. We even print on wood, in house.
Q: I am new to this whole ”website thing”. How does the process work?
A: No worries! We will guide you through the whole process during our consultation, whether that is in person or over the phone. Typically we begin with the discussion on what you’d like included on your new site. We will then send over an estimated breakdown of cost. Once approved, we will begin gathering all of the necessary content needed to create your new site. You will be able to view our progress as we go along and once we have final approval of the design, we will set it live!
Q: How much does a website cost?
A: We utilize high end WordPress themes with trending functionality to keep our customers’ costs down. Our websites start at $1500 for a basic 5 page website, but will vary based on customizations and add on features. Visit our Web Design page for more pricing options, or send us a message.
Q: How long does it take to build a website?
A: Our basic websites take about 3 to 4 weeks to complete, taking into consideration content gathering. The faster we receive our full requested content, the faster we can complete your site! Larger projects take 6 to 7 weeks to complete.
Q: What platform are your websites on?
A: We work with WordPress.org as our Content Management System (CMS). It’s one of the leaders in the industry and creates a user friendly interface when updating content. It also has the largest following of talented developers that create custom plugins and themes, eliminating costly custom web options.
Q: Can you help me update my existing website?
A: If it is built in WordPress, yes. Though, depending on the amount of updates, changes, or existing backend setup, it might be more efficient to start fresh.
Q: Can you help me write content for my website?
A: Yes. If you are struggling creating quality information suitable for the web, we can discuss copy writing options.
Q: Can you help me with photos for my website?
A: Yes. We work with Adobe Stock for many of our stock photography needs. If you are in need of custom photography, we can point you in the right direction! We have a wonderful network of talented photographers that we work with.
Q: Is WordPress secure?
A: Since WordPress is one of the most popular open source CMS systems, it can be prone to attacks if not updated regularly. We offer monthly security packages to eliminate missed updates and keep your website safe from spam and hackers.
Q: Can I update my website content on my own?
A: Of course! You will have full access to the backend of your website so you can update your posts, pages, and photos at your leisure.
Q: I have a friend that can make me a website. Why should I invest the money on a professional design company?
A: It is an investment, yes, and it will show that you’ve gone the extra mile towards professionalism with your brand. Without knowledge of web design and development, a website can easily be poorly executed, and you risk your company being taken less seriously. Our team has the design and technical background needed to create professional websites at half the cost. Though we work with premade themes as our base, each of our websites are visually unique and current on visual and functional trends in the web world.