Frequently Asked Questions

We’ve got those instant answers.

General

General things folks ask us often.

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WHAT TYPES OF COMPANIES DO YOU WORK WITH?

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We work with many industries including Food & Beverage / Cannabis / Wellness / Corporate / Agencies / Events / Creatives. We also work with agencies to give them a helping hand during busy season. Send us a message to see if we’re the right fit for you!

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I’M JUST STARTING OUT AND HAVE A LOW BUDGET, WHAT IS THE CHEAPEST PACKAGE YOU OFFER?

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It’s important to understand that marketing your business is an ongoing cost that you should definitely budget for. Whether it is to hire a team to help you out (like us!) or if you want to tackle it on your own. Investing in advertising yourself is crucial to get clients & customers! They won’t work with you if they don’t know who you are. With that being said, we do have some packages geared towards brand new businesses. See Taurus & Digital Design.

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WHAT ARE YOUR HOURS?

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We operate on Mountain Time. Monday through Friday 10am-6pm. Any emails sent after 6pm on Friday will be responded to on the following business day.

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WHAT IS YOUR TURNAROUND TIME?

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It varies from project to project. Branding can take anywhere from 2 to 8 weeks. Printed items take about 2 weeks from start to finish, including the design phase. Web Design take anywhere from 4 to 12 weeks. Detailed projects or large quantities will alter our turnaround time.

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HOW DOES THE PAYMENT PROCESS WORK?

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Each project starts with a minimum of a 50% deposit. The remaining will be split up into predetermined monthly payments until the project is paid in full. Monthly commitments will always be due at the start of the month. The maximum amount of time for payment plans is 9 months.

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DO YOU OFFER PAYMENT PLANS?

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Of course! We can split up payments up to 9 months for an additional $5 per month. Some limits will apply (for instance, printed goods and monthly commitments) but just send us a message and we’ll talk through the details.

Branding

All your branding Q’s A’ed.

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WHAT IS A BRAND, AND WHY IS IT IMPORTANT TO MY COMPANY’S SUCCESS?

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A brand is the perceived identity of and emotional connection with your venture. Your branding must be consistent to be effective. You want a unified look and feel in everything you do to eliminate prospects getting mixed or conflicting information.

Learn about our branding packages here »

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WHAT IS THE DIFFERENCE BETWEEN A LOGO AND BRANDING?

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Your logo is just one piece of the brand puzzle. Your logo plays a significant role in your marketing because it’s the face of your company. Your branding as a whole ties together all the elements of your marketing and advertising.

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WHAT IS INCLUDED IN YOUR BRANDING PACKAGES?

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Take a look at our branding page for more on that!

Digital Design

The what and why to digital design.

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WHAT IS DIGITAL DESIGN?

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Everything you don’t think about needing a design for 😉 Digital design is screen based design and includes things like email newsletter templates, social media posts, presentation slides, infographics, and more.

Head over to our digital design page for more info »

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WHY/WHEN DO I NEED DIGITAL DESIGN?

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Digital design is best for companies who’ve already been at it a while. Most of the companies we create brands and websites for come back as they need help with extra items. The benefit of styling some of these items is that it helps keep your brand consistent and fresh.

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CAN YOU DO “X,Y, or Z”?

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We can design for pretty much any platform or type of content. It all depends on what you need! Instagram story highlights? We can do that. Digital billboards? Yep. A template for your Facebook promos? Sure can. Twitter cover image? You got it. Hubspot email template? Of course. If you don’t see what you’re trying to create on any of our service lists, it’s best to just shoot us a message »

Web Design

Getting your website ready.

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I AM NEW TO THIS WHOLE ”WEBSITE THING”. HOW DOES THE PROCESS WORK?

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Don’t sweat it! We will guide you through the whole process during our consultation. In simple terms, we discuss what you’d like included on your new site and tidy it all up in a handy dandy wireframe. We’ll then create a static mock of the layout as content is being finalized. Once the style and information is all approved, we head over to development. You will be able to view our progress as we go along and once we have final approval, we will set it live! Once your site is up, we like to do some due diligence to make sure your analytics and external linking is all up to par as well.

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HOW MUCH DOES A WEBSITE COST?

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We utilize WordPress and DIVI to build our sites, though the design is very much catered to you! Our websites start at $2000 for a basic site, and will vary based on customizations and add on features. Visit our Web Design page for more pricing options »

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HOW LONG DOES IT TAKE TO BUILD A WEBSITE?

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Our basic websites take about 4 weeks to complete, taking into consideration content gathering. The faster we receive content, the faster we can complete your site! Larger projects take 8 to 12 weeks to complete.

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CAN YOU HELP ME UPDATE MY EXISTING WEBSITE?

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If it is built in WordPress, yes. Though, depending on the amount of updates, changes, or existing backend setup, it might be more efficient to start fresh.

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CAN YOU HELP ME WRITE CONTENT FOR MY WEBSITE?

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Yes. If you are struggling creating quality information suitable for the web, we can discuss copy writing options.

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CAN YOU HELP ME WITH PHOTOS FOR MY WEBSITE?

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Yes. We work with Adobe Stock for many of our stock photography needs. If you are in need of custom photography, we can point you in the right direction! We have a wonderful network of talented photographers that we work with.

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CAN I UPDATE MY WEBSITE CONTENT ON MY OWN?

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Of course! You will have full access to the backend of your website so you can update your posts, pages, and photos at your leisure.

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I HAVE A FRIEND THAT CAN MAKE ME A WEBSITE. WHY SHOULD I INVEST THE MONEY ON A PROFESSIONAL DESIGN COMPANY?

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It is an investment, yes, and it will show that you’ve gone the extra mile towards professionalism with your brand. Without knowledge of marketing, design, and development, a website can easily be poorly executed, and you risk your company being taken less seriously. Our team has the design and technical background to make your site look incredible and help you convert. Plus we know how to make Google happy 🙂

White Label

What, why, and how.

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WHAT IS WHITE LABEL DESIGN?

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White label/Private label design is when we create design work (websites included) for a company that sells the product to their client. We do the grunt work and you profit from it!

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WHAT TYPES OF BUSINESSES PURCHASE WHITE LABEL DESIGN?

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Mostly agencies, big and small. Adding our services to your service list allows for more opportunity for growth on your end! Without you having to do any of the work yourself 🙂

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HOW DOES WHITE LABELING WORK?

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Companies all do it differently. For us, we’re flexible. Whether you want to stay involved and project manage or create a company email for us to handle communication, we’ll get the work done. We’ll charge our normal rates and you charge your client as you see fit.

Print Design

Printing across all mediums.

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WHERE IS THE STUFF PRINTED?

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We work with print shops both locally and nationally to achieve the best end product for our clients. Our job is to design your product and prep the files based on the specifics of each print shop’s requirements and deliver them to you!

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CAN YOU WORK WITH MY PRINTER?

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We sure can! For folks who already have established relationships with their printers, we can create anything to spec for their processes.

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CAN I BUY A DESIGN AND PRINT IT ON MY OWN?

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Of course! When we create work for you we can make recommendations but ultimately once a design is complete, it’s yours to do with it what you will. Please don’t break our hearts by going to Vista Print though 🙁

Check out our service list